Key Responsibilities:

• Maintain operational health and uptime of Digital Apps, DMS, and POS systems through proactive monitoring and incident resolution.
• Manage and escalate incidents, execute MOPs, and ensure service requests meet SLA targets.
• Oversee post-deployment validation and resolve functional or technical anomalies.
• Improve operational procedures, documentation, and reporting to enhance platform performance.
• Coordinate with suppliers and cross-functional teams for complex issue resolution.
• Provide knowledge transfer and mentorship to team members.

Profile Requirements:

• Experience in telecom application and POS system operations.
• Strong problem-solving and process optimization skills.
• Ability to work in SLA-driven environments and manage cross-team coordination.