Key Responsibilities:

• Provide end-to-end operational support, administration, and maintenance for Ericsson Charging System nodes.
• Perform preventive, corrective, and planned maintenance, ensuring continuous service availability across SDP, AIR, CCN, OCC, CS-NMT, and license servers.
• Restore nodes or functionalities within SLA/KPI targets.
• Handle customer service requests (SRs) related to business offers, ensuring timely resolution.
• Manage configuration changes and maintain O&M procedures to sustain performance.
• Conduct health checks, security administration, and access management for CS nodes.
• Ensure quality handover for new nodes and services from engineering teams.
• Participate in on-call rotation and provide regular performance reporting.

Requirements:

• Proven experience in Ericsson Charging System operations.
• Strong troubleshooting, maintenance, and configuration skills.
• Ability to work in SLA-driven telecom environments with high availability demands.